Social Media Marketing
How Social Platforms Have Evolved into E-Commerce Giants
In an era where endless scrolling has become second nature and digital attention spans are shorter than ever, social commerce is changing shopping norms. What began as casual product discovery on platforms like Instagram and TikTok shifted significantly around 2018, when Instagram and Facebook integrated shopping features, allowing brands to…
Shopping without leaving the feed: TikTok and WhatsApp
While traditional e-commerce leans on websites or third-party platforms, consumers today are shopping directly where they scroll. Social media apps like Instagram and TikTok now double as digital shopfronts, offering in-app shopping tools that let users browse, buy, and interact with brands in real time. For example, Made by Mitchell, a makeup brand, launched an exclusive product on TikTok using the platform's live shopping feature. Collaborating with creator Melissa Jade, the brand hosted a dual livestream that drew 50,000 live viewers and amassed 2.4 million product views, achieving a 100% sell-out rate. Beyond TikTok, social commerce is gaining significant traction on other platforms such as WhatsApp. With over 50 million businesses worldwide using WhatsApp Business, brands can engage directly with customers through personalised recommendations, real-time communication, and even complete transactions all within the app. This level of direct interaction has proven effective, as 66% of users report a higher likelihood of purchasing from brands they can communicate with via WhatsApp, showing how direct communication can drive sales.Lessons from real brands on scroll-to-shop success
As the lines between social media and e-commerce continue to blur, brands are finding newer ways to enhance customer engagement and drive sales. Take Myntra, for example. In India, the brand has successfully merged social commerce with its platform through “Myntra Studio,” where both influencers and users can share live style inspiration and authentic product reviews. This feature boosts engagement and enables users to make purchases directly from posts, offering a seamless and interactive shopping experience.
