BlogTechnology

Improve Customer Experience with Growth-Driven Design for Finance Marketing

By Honey Singh
March 22, 2018

The digital landscape is changing daily and to meet the standards of the current times and provide an enhanced experience to their users, financial marketers need to keep abreast with the latest technological trends. Are you still marketing your products through those age-old marketing techniques? Is your website still the same dull, boring collection of textual information showcased on screens with a white background? Well, if your answer is Yes, then what you need is a website re-design. While you might be wondering that website redesign means staying offline for months and not being able to cater to your digital customers owing to an inactive website. The solution to your problem is in the form this a new website redesign process known as the Growth-Driven Design (GDD).

1. What is Growth-Driven Design (GDD)?

Growth-Driven Design is nothing but a website redesign process that helps you revamp your website in stages. This is different compared to the traditional website redesign process, which involves renovating the entire website altogether. Amongst the many demerits of following the conventional method of a website redesign, the biggest and the foremost is that you tend to lose a lot of customers during the redesign period. However, with the growth-driven design, this turns out to be an advantage as you tend to improve customer experience if your follow the growth-driven design approach.

2. How does it work?

The Growth-Driven Design methodology states that you should revamp the most-responsive and high traffic pages of your website first and the rest in the later stages. Therefore, it starts with identifying your traffic generating web pages and reinventing those so that you do not lose on to the valuable customers from those pages. In the later stages of the redesign process, you can move on to pages with lower traffic reach and steadily build your new website. It is a very strategic and organised approach to redesigning your site and has worked well for all the businesses worldwide.

3. How can it improve customer experience?

The ideology behind following the GDD approach is to enhance the end users experience. With the GDD approach, your website is updated at least once a week to continuously improve website performance for making it appealing for the visitors. Additionally, it focuses on creating better experiences for the target audience by analysing their usage, page views, etc., to ensure enhanced experiences for the users. The Growth-Driven Design methodology is a structured process and works on revamping the website by keeping in mind the user data. It is true that every brand or business is working to keep their customers happy and the GDD method is just helping you accomplish your customer satisfaction goals. The GDD process starts with reviewing and analysing customer data to evaluate their tastes, preferences, website usage journey, their problems and many other factors, which are considered and kept in mind before formulating the redesign strategy. This means that the GDD process is entirely customer-oriented and aims to improve user experience by analysing consumer behaviour.

4. Other Benefits

The Growth-Driven Design methodology not only improves customer experience but, it offers many other benefits which are: It helps you launch your website within 4-8 weeks as compared to the traditional method that can take months. Additionally, you can keep updating your website as and when required and keep improving your users’ experiences. The GDD method also helps to increase conversion rates owing to the scope that it offers to continuously change and update your website to attract higher quality leads and convert them into customers by creating improved user experiences. The GDD method builds for your business, a highly responsive and dynamic website, which gives you opportunities to modify your landing pages and CTAs according to your marketing campaigns. It helps you experiment with different ways to create a faster, smarter and efficient website to boost user engagement and in turn, increase website traffic. The GDD approach also helps increase ROI. When your website is customer-centric, provides for improved user experiences, diverts your efforts towards a targeted audience, you can generate quality leads. It thereby leads to more sales conversion rates leading to overall business growth and increased ROI. A Growth-Driven Design website can benefit your business tremendously owing to the quick and easy launch in comparison to the traditional design method. It also helps in better website optimisation by focusing on continuous website improvement according to user feedback to provide higher value and enriched website experiences. Key Features of HubSpot COS Design & Development

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Email Marketing Trends This Year

By Pawan Kumar
March 21, 2018

Because of technological advancements and the influence of Covid-19, the future of email marketing has brought both opportunities and challenges. It's impossible to discuss upcoming developments without considering the impact of Covid-19. Throughout the global pandemic, brands have changed how they interact and communicate with their customers on the internet. As a result, email marketing saw a surge in popularity, and new email trends emerged. You must stay on top of current trends to keep up with the competition and execute your email marketing strategy. Email marketing has been the age-old strategy of marketers to reach their target audience on a one-to-one basis. As part of their digital marketing efforts, marketers use multiple strategies like SEO, social media, inbound marketing, and content marketing. While emails have been the go-to strategy for every marketer to reach customers more personally, the way they’re created and designed is experiencing a change. We all know that technology is advancing at a breakneck pace, and the digital space is evolving with it, so the way marketers send emails to consumers is also changing. These days, emails are getting more personalised to meet the consumers’ needs and preferences, and marketers are creating more interactive and visually attractive emails.

What are some of the latest trends in email marketing?

To remain on top of your email marketing game and see a boost in engagement and conversions, consider these email marketing trends:

Include user-generated content
Make use of artificial intelligence to improve results.
Optimisation for all platforms
Hyper-personalization for email campaigns
Making sure of privacy

Everything in the digital landscape is changing, and marketers are using it to attract more customers and stay ahead of the competition. Email marketing will continue to evolve in the coming years, and the following trends will dominate.

1. Mobile Responsive Design

The fact that consumers have been shifting from desktops to mobile phones for the smallest of their browsing needs. Consumers today are using mobile phones to check and work on their emails, which calls for marketers’ attention to create mobile-responsive emails and provide the users with a smooth and uninterrupted experience. Therefore, marketers should create mobile-friendly emails and ensure that the load time is zero and the users undergo an enhanced experience.

2. Segmentation and Personalization

Consumers are the foundation of B2C businesses. In today's technologically advanced world, where consumers are of importance, it is essential for businesses to develop marketing suited to their target audience's specifications. Marketers must segment their customer data based on various criteria's -

Demographics, age, interests, needs, and more
Paying close attention to the clients' buying patterns
Functioning of market
Working on designing personalised emails

3. Omnichannel Marketing

Omnichannel marketing allows brands to amalgamate all consumer experiences into one. From physical stores to brand websites, in-app experiences to social media interactions, email is the key ingredient, if companies wish to combine all these experiences to enhance and personalise the buying journey of the customer.

4. Interactive Emails

Many marketers believe that email marketing is impacting marketing in a big way. Therefore, it is of the essence for marketers to divert their energies into creating emails that are interactive and engage the viewer. It will help in increasing the engagement rate while also reducing the bounce rate. For instance, emails that can help viewers purchase within the email itself are sure to attract users.

5. Attractive Visuals

Emails are no more just plain text messages sent to consumers. Marketers are working more than ever before to create emails that are visually appealing and contain content that catches the eye of the viewer. Emails, nowadays, contain images, infographics, GIFs, videos, video shots, etc., thus, are more vibrant and attractive.

6. Artificial Intelligence

In 2022, big brands will invest heavily in using Artificial Intelligence for their email marketing practices. AI will be used for all processes like data segmentation, data analysis, integrate product recommendations, and many others. AI can also be used to send personalised emails to their target audience. There are now technologies that can automatically produce or rewrite marketing content automatically, guided by performance data. Marketers will start using AI tools to write email content, subject lines, and calls-to-action on a more regular basis, and might discover that these technologies can now improve performance in many circumstances.

7. Gamification

Gamification of emails includes including puzzles, games, and riddles in emails to make them more interactive and keep the viewer engaged for long. Therefore, marketers should consider including recreations like think quick puzzles, rapid fires, spinning a wheel for winning prizes, answer to win, and the like. With emerging technologies having a greater impact on the digital realm than ever before, marketers must prepare to update their email marketing services and strategies. Emails that are interactive, visually appealing, and keep the user engaged for a long time will be critical in converting prospects to customers and customers to brand promoters, and without these two, marketers would struggle to compete.

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Importance of Marketing Automation for Marketers

By Manas Gulati
March 19, 2018

Technology is evolving at a rapid pace and so is its usage by people across the world. With everything happening at the click of a button, it has become relatively more comfortable for the consumers to satisfy their needs and requirements anytime, anywhere. When brands across the globe are offering such ease of access to their consumers, why not they ease out their processes and functions too? Here, we are talking about automation. Automating your business processes will not only save time, resources and money, it will also perform your business functions accurately, promptly and with zero error. Automating business processes also reduces human intervention in the clerical tasks that can be achieved by machines and do not require much efforts and skills. This not only increases the efficiency, but also leaves them time for performing tasks that involve strategy planning, decision making and managing implementation. While you must be looking to automate your business processes, the most important amongst these is marketing automation.

1. What is Marketing Automation?

Marketing automation refers to the integration of technology and software to automate several marketing tasks and activities, which do not require much human involvement. These tasks are routine and clerical and can be easily done by machines as they do not require thinking skills or logical reasoning. Marketing automation is the best way to save time, energy and resources of the marketers to allow them time for strategic tasks. Marketing automation software can help you perform data segmentation, manage your email workflows, publish social media content and carry out other such marketing activities that are time-consuming and routine. It is a highly efficient way for businesses to personalise their marketing communications with potential customers to nurture them throughout their buyer journey. Another important aspect of marketing automation is that it aligns your marketing and sales functions to bring in more efficiency, by making both these departments work in tandem to attract unknown visitors and convert them into prospects and later, customers. Marketing automation is the best way to align both these functions to generate leads, convert them into sales and in turn, drive business and revenue with combined efforts.

2. How does it work?

Marketing automation software starts with making the process of data segmentation easier, thereby allowing personalisation of marketing campaigns basis the different buyer persona. The buyer persona is classified based on gender, age, demographics, interests, preferences among many other factors. Marketing automation tools help marketers create targeted campaigns and content to lure the different buyer personas, by communicating with them through the respective channels they use and providing them information based on their stage in the buying journey. This makes marketing customer-centric and results in generating more qualified leads and a higher conversion rate of them converting into customers. Marketing automation also helps marketers to nurture their visitors into prospects, prospects into customers and customers into brands promoters. The fact that email marketing is the best way to nurture your existing or potential clients through one-to-one communication or interaction makes automation of emails all the more critical as it is imperative to be regular and prompt with responding to your client queries and needs.

3. Why is it important?

Saves Time and Resources Automating your marketing processes save a lot of time, efforts and resources that go into performing the clerical or routine tasks that can be done by machines and do not require thinking or analytical skills. Data-Driven With a marketing automation tool backing your marketing efforts, you will be able to measure your tasks and analyse the results. It also enables you to measure the ROI on each of your marketing campaigns and analyse what is working for you and what’s not, to help improve your future endeavours. Consistent Brand Availability Using a marketing automation software to perform your marketing operations ensure one of the most important things, that is being available 24x7 for your customers. A marketing automation tool ensures prompt and regular interaction with your customers on your part, which is essential for absolute customer satisfaction. Mass Personalisation Marketing automation offers highly tailored and customised marketing communications on a large scale, which is one of the most prominent reasons why marketers should employ marketing automation tools. Mass personalisation helps marketers in creating campaigns as per their buyer personas and cater to a broad target audience’s specific tastes and preferences. Increased ROI Marketing automation tools help you keep track of and analyse your performance to measure the results of your marketing efforts. The performance here is measured in terms of the returns generated from your marketing campaigns and the relative costs involved. The result is increased ROI, as you can evaluate what worked and what did not and perform marketing efficiently. With one of the best marketing automation software like HubSpot, you can not only automate your clerical or repetitive marketing tasks but also align your sales and marketing functions to deliver the best and the most effective results. It can also help you increase your ROI by diverting your marketing efforts in the right direction towards customer satisfaction and happiness.

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Tips to Outsource Your SEO Services

By Rajesh Jhamb
March 15, 2018

Business processes have been evolving daily with all the technological advancements happening in the digital world. With this, businesses and their functions are being conducted in a never thought before manner with the internet playing a huge role in their functioning. Gone are the days when marketing was carried out the traditional way. Everything today is happening in the virtual or the digital space we call the internet. While we know that the internet as a market space is immeasurable and the competition marketers face is enormous, the need to gain an edge over the competitor is very important to grab customers. However, what is essential in this perfectly competitive digital market is customer retention. This is where marketers need to deploy SEO in digital marketing. Search engine optimization, as a marketing strategy, is used by marketers worldwide to increase their visibility on digital platforms. Marketers should use SEO optimally and wisely to rank their site or pages high on the SERPs. This will enable them to generate more traffic and in turn, acquire customers. Given the benefits SEO has to offer when it comes to digital marketing, businesses hire SEO experts from SEO outsourcing companies to optimize their site and target their audience strategically to boost their online presence. However, there are certain factors to keep in mind before outsourcing your SEO services. These have been given below:

1. Say no to SEO firms that guarantee ranking results

Since SEO is entirely based on the keywords or phrases that people search online, there is no guarantee that even after deploying the best SEO techniques, your site/ page will rank on the top of the SERPs. Therefore, stay away from firms that guarantee you the top ranks on the SERPs for any given keyword because this is a promise far from reality owing to the continuously advancing technology and developments in the field of SEO.

2. Find a reliable SEO firm

Your SEO campaign's success is determined by the outsourcer. If you make the right decision, you'll almost certainly get a positive outcome. When looking for a company to outsource SEO to, don't just go with the lowest option. Hence, evaluate the firm's organic and paid search results independently. Also, keep in mind that organic searches should be taken into account because they were obtained only through SEO techniques.

3. Check the SEO’s portfolio or case studies

The best way to judge a search engine optimization company and its work is to know about its past endeavors. This involves asking the company about what SEO services they have given, who their clients were, and what were the results of their SEO efforts. The result of the SEO projects taken by the firm can be measured in terms of the organic traffic they attracted. Therefore, one should ask the SEO firms for their case studies and references from past projects.

4. Determine your goals

You must first determine your major objectives before partnering with an SEO firm. Consider whether you require link removal, increased sales, reputation management, increased website traffic, continuous SEO, PPC management, lead generation, content marketing, or any other SEO service. Setting goals before beginning SEO activities is critical since they will serve as the benchmark for measuring the success of your efforts.

5. Monitor Progress on a Monthly basis

Monitoring is crucial in SEO campaigns, just as it is in any other project. Request detailed monthly data from your SEO outsourcer. This is the best and easiest approach to keep track of your SEO outsourcer. It's critical to keep track of your SEO firm's activities. This entails requesting monthly updates on the results of your SEO operations, such as web traffic counts, keyword ranks, and so on. The report also specifies the actual steps done during the month, as well as the improvement in traffic, social media, and user interaction, among other things.

6. Determine your Timeframe

It is critical to keep in mind that SEO is a long-term strategy. Investing in anything else, such as PPC, will help you get results quickly. If you're going to outsource your SEO, be prepared to wait for results. Your period should be at least 12 months, but you should expect more meaningful results after that.

7. Determine the SEO services you need

Your SEO objectives will assist you in determining the services you require. If your requirements are specific, you can work with a company that specializes in those things. If they're extensive, you might be able to work with a full-service SEO firm. If you want a long-term SEO collaboration, you should hire an SEO outsourcing company in India to take care of your SEO needs. However, if you are merely searching for advice, many experienced SEO professionals provide such services and can be contacted for assistance. Large corporations build in-house SEO teams that can manage all SEO activities, whilst small and medium businesses typically employ SEO services to conduct their SEO chores. Now that you have received all the tips you should keep in mind before hiring SEO outsourcing services, we are confident that you will be able to make a wise choice and outsource your SEO tasks to a firm that can best align with your goals and objectives.

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The Challenges and Solutions of Financial Marketing

By Jasmeet Matharu
March 14, 2018

A term that is of late creating a buzz in the market is FinTech. Well, if you are a financial services provider using technology to make your services more efficient, then you are a FinTech company. If not, it is time for you to start using digital marketing at your disposal to market your financial services to your target audience most efficiently and effectively. While digital marketing is changing the way different industries market their products and services, it is yet to transform the finance industry. However, with the advancing internet technology and the evolving digital world, digital marketing has been taking over traditional marketing in a big way. Financial marketers must realise that it is time to exploit this marketing technique and optimally utilise it to market their products and services to their target audience. With financial marketers worldwide talking about the various techniques they can use to market their products and services digitally, they also need to know about the multiple challenges faced and how to overcome them.

1. Gaining and retaining customer trust

Our customers are whom we are working for. Therefore, it is vital to keep customers at the centre of all your digital marketing practices and strategies. Customer satisfaction is of primary importance when it comes to digital marketing because if you are not able to, your competitors will take over your customers in no time. The finance industry has been facing a lot of competition due to the evolution of the digital landscape and internet has made it easy to access information anytime and anywhere. Therefore, financial services providers must focus on reaching out to the consumers where they are readily available.

2. Rise of digital wallets

The rising use of online wallets like Paytm, MobiKwik, FreeCharge and alike, consumers are shifting from using the offline and online services provided by banks to using these mobile wallet applications for making payments or any financial transactions. It is because of the easy usability and data security that is provided by these apps that the consumers prefer using them over the net banking facilities offered by banking institutions. Therefore, banking institutions must work towards improving their consumers' digital experiences by providing more user-friendly and enhanced versions of net banking and mobile application services in order to compete with these online wallet services.

3. Build the ‘best-fit' strategy

Going digital is not an easy task for any financial marketer. It requires a lot of planning, strategising and proper implementation of the digital marketing plans. Marketers need to experiment with the different strategies to derive the best one to meet their business requirements and attract their target audience to generate qualified leads and increase the customer conversion rate. Investing time in devising the best marketing strategy for your business will surely be time-consuming, but the results produced will leave you soaring profits higher than ever.

4. Online competition

The digital world, as we all know, is the virtual world that works on the power of the internet and is infinite, making it a perfectly competitive marketplace. Brands worldwide are facing online competition and striving to attract the consumers' attention to buy their products and services. The online market provides the users with a number of options implying that your website must be responsive and attractive enough to engage the customer and not let them bounce over to the competitor website. The challenges faced by marketers in the digital world can be converted into opportunities if the devised strategies and marketing plans are implemented correctly. If executed efficiently and effectively, digital marketing is not only cost-effective but also yields higher returns thereby increasing ROI and driving revenue and growth. The question is how to overcome these challenges and convert them into opportunities. Let us see how.

5. Responsive design

Your website design should not only be responsive to desktops or personal computers but should also be mobile responsive. This is owing to the technology becoming readily available to the consumer and easy access to everything that is available online. Therefore, your website should be mobile responsive as well given the fact that more than 50% of the consumers access information online and a bad or time-consuming experience will leave them with no other option than to jump to the competitor website.

6. Customer segmentation

With marketing automation software like HubSpot, it has become relatively easier for marketers to segment customer data based on their age, gender, demographics, interests, needs and other such information. The large amounts of data that brands collect regarding their prospects and customers must be utilised to provide them with customised information. Data segmentation and personalised communications with consumers will not only benefit the marketers by generating quality leads and increasing customer conversion but, will also keep your customers retained and build trust in them.

7. Intuitive navigation

It is true that if your website is not easily navigable and your customer is not able to easily search through your website, they are bound to move to your competitors. Therefore, when you consider revamping your website, you should add a ‘Search Box' to enable easy search options for your customers. Moreover, you should make your website navigation intuitive to provide enhanced user experiences. 8. Create awareness and educate customers It is imperative for financial services providers to create awareness by providing detailed product information amongst the consumers since finance is a field that requires knowledge and guidance every time a consumer wants to avail financial products or services. Additionally, marketers must include more content on educating the consumers with information on general topics and trends in the finance industry that can help them in managing their funds and earning returns on their savings and investments.

9. Engaging content

Your website must not contain content only in the form of blogs or textual product information, but it should be a mix of multimedia content like images, graphics, infographics, videos and others, to keep the users engaged. When information displayed is visually appealing, consumers tend to surf more on the same platform than shift to the others. Additionally, all your content should be backed by SEO techniques and should be filled with potential keywords that can help you rank on the Google SERPs.

10. Measure and analyse

Your efforts will be in vain if you are not able to measure the results of your performance and analyse them to improve and perform better. Therefore, it is essential to measure your performance regularly and analyse it to advance and grow constantly. Financial marketers are faced with many challenges, but by using the right tools and techniques to convert these challenges into opportunities, they can take advantage of the constant technological advancements. Also, with the rise in consumers using technology and smart devices to search and access information, it is imperative for financial institutions to go digital and use the platform to its maximum potential.

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Steps to Building Compelling B2B Website – Your Online Lead Generation Machine

By Rishi
March 12, 2018

A website that is a mere collection of information will not attract your target audience to do business with you. It should be informative and educational, which is why marketers must start restructuring their website and convert it into a lead generation machine. The primary objective of a lead generation website is to convert visitors into potential customers, which is possible only if you target visitors who are genuinely interested in your offering. Turning your website into a lead generation machine using the inbound methodology is indeed a worthwhile investment for every business to reach out to their target audience in the most cost-effective manner. Building a compelling B2B website is not a day’s task. It requires proper planning and strategising to create a website that can efficiently convert your visitors into qualified prospects and in turn, customers. Therefore, while it is important to revamp your website, it is also essential to do it strategically and in an organised manner.

1. Use content wisely

Content is the king! The age-old phrase still prevails and is essential for every business to use it effectively when building their B2B website. Content is the root of everything that is visible online, be it text, images or videos, everything is content. Therefore, it is imperative for every website to have a lot of informative and educational content to attract visitors to your website and educate them. It is said that an 80:20 ratio is perfect, 80% content should be for your target audience while 20% should be for promotional purposes. It is not hidden that Google searches you through your content, which means more the content, higher will be your chances of ranking on the Google SERPs.

2. Exploit your SEO strength

Every content piece should be backed by SEO-friendly keywords to increase your search possibilities and rankings on the Google SERPs. Therefore, it is essential to perform keyword analysis and identify the potential keywords on which your web pages can rank. Once your keyword list is prepared, the next step is keyword placement and keyword quantity to improve your SEO performance and rank your web pages. Title Tags: The title tag for every web page should be unique and should contain the targeted keywords. Meta Description Tags: It is the information that appears on the Google SERPs just below your page link. A user will click on your link or not entirely depends on the information you provide in this section. Therefore, make it SEO-friendly and compelling enough to lure the visitor to click on your link. Header Content: The headlines in your page content should also contain the relevant keywords. Body Content: The body of your content can contain long-tail keywords, which is why you should insert appropriate keywords to provide information about your brand.

3. Blogging

Blogging is the best way to publish a vast amount of content on your website and increase your ability to cover potential search phrases and target keywords to attract traffic. It additionally allows you to produce informative and valuable content for your target audience to entice them with engaging and persuasive content. Blogging helps businesses convert their website into a lead generating machine because of the enormous amount of content that is posted online to increase search volume. Every blog can be interlinked to other blogs to improve page authority and ensure higher search possibilities. Additionally, marketers should attach a CTA to every page to create a chain that the user can follow instead of getting lost in the way.

4. Calls-to-Action

Every page of your website should be accompanied by a Call-to-Action or CTA. It is a clickable link that prompts the visitor to take the required action on the particular page. Following a CTA should be a landing page, which should contain an easy-to-fill application form to allow the potential prospect to fill in their information if they wish to deal with you. It is essential to add the right CTAs at the right place so that the user can follow a path and turn into becoming your customer if they so desire.

5. Use Relevant Tools and Technology

Your website should not just be a bundle of information put together. It should also contain appropriate tools like a search navigation box, a live chat window, and detailed contact information. Additionally, every business willing to transform their website into a lead generation machine must make efficient use of a content management system, account-based marketing software, marketing automation tools like HubSpot, and other such tools that can be used to build your website.

6. Focus on high-quality traffic

When you are building a lead generation website, it is essential to focus on the quality of leads that you generate. It is because the focus on website traffic and conversion is essential and not all traffic will qualify the set standards. Therefore, identify and define the most valuable sources of traffic and improvise those pages to generate more qualified traffic and hence, qualified leads. Therefore, following these steps will undoubtedly facilitate your website transformation into an online lead generation machine. All you need to do is strategise and plan your website redesign process and use the relevant tools and technologies to build your new website. Follow the growth-driven design and see the creation of a user-friendly and technologically advanced website that is ready to face the competition and attract the right leads in the right way at the right time.

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#ARM’s Journey to Becoming a Silver-Tier Partner

By Riya Arora
March 9, 2018

Like every success story that you might have heard, this one also started with a man and an idea about something new that he wanted to explore. Ritesh Singh, the Managing Director and co-founder of #ARM Worldwide, a digital marketing enthusiast, and a keen reader, had been reading a lot about HubSpot and inbound marketing during those days. It so happened in one of those discussions that took place regularly with his business coach that he decided to partner with HubSpot and start inbound marketing. With all the plans in mind, he started to set up his inbound team and hired the necessary resources needed for the smooth on-boarding of the HubSpot marketing software. However, as they say, good things take time. It took around two months to build a team that was ready to use HubSpot and implement inbound marketing. In no time, the entire team was ARMed with HubSpot certification and Inbound certification because they also say that great things happen in the blink of an eye. #ARM was now a team of 50+ HubSpot certified professionals. This journey of #ARM from a HubSpot user to becoming a Silver-tier partner has not been easy. It has been full of hurdles and obstacles. However, with the combined efforts of the team and Ritesh as the guiding force behind bringing all efforts to life, #ARM has become the first agency in India to become a HubSpot Silver-tier partner in a short span of nine months. Let us take you through this beautiful and fruitful journey! It all started nine months back, in May 2017, with an all-new team ready to explore the world of inbound marketing and use HubSpot to automate its marketing efforts and reach its target audience most efficiently and cost-effectively. The first step was to give the website a complete overhaul. It was done using the HubSpot Growth-Driven Design methodology, which follows a strategic approach towards redesigning a website by launching the highest value web pages first and gradually building the site later so that it is minimal or no loss of valuable customers. After that, #ARM worked on creating a new content strategy for its website and social media platforms that included a content makeover for:

Website pages
Blogs
Social media platforms

The idea was to create content around the different buyer personas and to help them during all the stages of their buying journey. How? By identifying and addressing their pain points and solving their problems through insightful and informative content. It was done using the inbound approach to attract the target audience, convert them from site visitors to leads and close them by compelling them to become customers by providing solutions to their problems. These customers, when appropriately nurtured using the inbound strategy, can become brand promoters at a later stage. #ARM also worked on social media profile optimisation to reach its target audience where they are most active. The fact that any content creation and publishing activity is incomplete without the intervention of SEO is well-known to #ARM. Therefore, the team at #ARM diligently worked on SEO content optimisation, and all the SEO techniques were religiously followed to optimise the site and social media content from SEO perspective. In the first three months of becoming a HubSpot user, i.e. from May to July 2017, #ARM worked on prospecting its target audience through informative and personalised content pieces like newsletters, emails, etc., to educate them about inbound marketing and the HubSpot Marketing Automation tool. #ARM also realised the need for Conversion Rate Optimisation (CRO) for its website. CRO is the process of increasing the percentage of visitors to a website that can convert into customers or take the required action on a particular web page (Calls-To-Action or CTAs).

It was done:

By creating persuasive Calls-To-Action (CTAs)
By creating compelling landing pages
Be generating efficient lead flows, commonly called as pop-ups
By using HubSpot to amplify lead conversion

Achievements:

There was an enormous increase in the website traffic, which when quantified, showed a growth rate of 400%. The leads captured from these inbound efforts increased by 15 times.

Conclusion:

The result of these efforts taken by #ARM Worldwide could now be seen in the entire team that was well-versed with the HubSpot software and had learned the inbound methodology. They had worked together to create a website that was ready to reach out to its target audience with relevant and informative content to spread awareness about inbound marketing and HubSpot – the marketing tool and in turn, generate leads.

August – October 2017

Now, the firm foundation of a HubSpot certified inbound marketing team had been laid successfully, and the next target was to generate leads, achieve growth and capture the domestic, as well as the global market. One of the significant events that took place in this phase was ‘Inbound’17’, which is an annual event hosted by HubSpot in the US. Ritesh sought this as an opportunity to learn more about inbound and HubSpot software and how they can be integrated to drive growth. This also gave him an opportunity to strengthen his network by connecting with inbound marketers and HubSpot users from all around the world. It was a fantastic experience for him, and he came back with a bag full of new insights, new strategies and increased knowledge of HubSpot and the inbound methodology to drive growth and revenue and consequently, increase ROI. During this period, the results of the previous period were analysed using the HubSpot Comprehensive Analytics tool, basis which the strategies were redesigned with a revised approach to generate more leads, increase website traffic and convert both these to drive higher sales. Another major observation during this period was that our activities were targeting a mass audience. Therefore, we strengthened our inbound marketing strategy and diverted our activities towards targeting individual buyer personas and providing value to their individual needs by solving their pain points and helping them achieve personal goals. Accordingly, our blog activities and social media strategies were modified, and more targeted content offers like ebooks, blogs, whitepapers, etc., were created to nurture the leads generated. Also, our existing and new customers were nurtured by providing them with content offers customised to meet their interests and preferences and assist them in their buying journey. Personalised content offers were sent to them in the form of emails, newsletters, etc., to enlighten them and strengthen relationships, and in turn, drive them down the sales funnel. This was efficiently done using the HubSpot Workflow tool that helped in creating automated email drips and campaigns. Further, the efforts of the sales and marketing teams were integrated through the HubSpot tool, and these functions were aligned closely. The entire sales funnel, and the deals were set up using the HubSpot Sales tool and were monitored on a regular basis to measure results and improvements.

Achievements:

Effective lead nurturing led to customer acquisition and noticeable results were seen. During this period, #ARM also saw an increase in the sales and several customers were closed. To put it in numbers, the rise in website traffic was around 67 percent and leads generated mounted by about 35 times.

November 2017 – January 2018

Time had passed, and #ARM had now been efficiently using the combined power of HubSpot and Inbound marketing to generate leads and increase website traffic. While the website was already generating sufficient traffic, the focus of #ARM was moving towards improving the percentage of visitors to lead conversion. Moreover, the primary focus was to generate qualified leads and thus, increase overall ROI. This was done by analysing the activities of the previous period and the overall results generated. The results were mapped using the HubSpot data, and customised reports were made using the HubSpot Reporting tool by business metrics. During this period, #ARM decided to change the approach of targeting its audience using industry-wise data segmentation. The different target industries were identified, and content was created accordingly. The quantity of the content being produced and its frequency was reduced while focusing on creating content that was industry specific and catered to the needs and preferences of the target audience. For this, the Account-Based Marketing strategy was initiated, and content was created considering the different buyer persona, their interests, demographics and other factors. #ARM also leveraged the social media profiles of the top leaders by using their profiles to reach out to the target audience and harness the power of thought leadership to build relationships and in turn, communities with people sharing similar interests. Social selling, which includes salespersons using social media to directly interact with the prospective customers by providing valuable and informative content to solve consumer queries until they are ready to buy. #ARM started social selling using the HubSpot Social Publishing tool for targeting both the domestic and the international market. Additionally, the HubSpot Social Monitoring tool was used efficiently to create personalised and one-to-one engagement with the target audience. These social media marketing efforts taken by #ARM delivered tremendous results and aided in lead generation and sales growth. Moreover, the principal industries were identified that included the finance, education, Information Technology, healthcare and SaaS industries.

Achievements:

Noticeable results were seen from the international market as well, and the overall website traffic and leads from the same were generated leading to sales. To quantify, the website traffic increased by 26 percent and the leads generated were 80 times. As we can see, the percentage increase in the website traffic reduced but, the quality of leads had improved leading to a higher lead conversion rate. This can be said to be the result of an active inbound marketing strategy implementation.

Conclusion:

The most prominent achievement came in the form of #ARM Worldwide being awarded the title of HubSpot Silver-Tier Partner and in a time span of just nine months, which is the shortest time taken by any HubSpot partner firm. Additionally, #ARM Worldwide has now established an overseas presence by instituting a branch in Singapore to cater to its Singapore clients and drive sales. Domestically, #ARM is now present in 4 cities across India, with its headquarters in the National Capital Region. Moreover, #ARM is now a team of more than 90 HubSpot certified professionals. Their traffic is now growing more than ever, they are generating higher quality leads, and their marketing and sales functions are aligned. All these combined are driving efficiency, getting more customers and sales resulting in an overall increase in ROI. Adopting a marketing automation tool like HubSpot helped #ARM save time, efforts and resources to align and drive sales and marketing efforts efficiently. Also, the inbound marketing strategy was used efficiently to reach the target audience and produce valuable content to solve consumer problems and provide solutions through their services. #ARM Worldwide is growing, will grow and has set its target to become a HubSpot certified Gold Partner.

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Digital PR: Guide to Generating Free Buzz for your Company

By Honey Singh
March 8, 2018

Public Relations, or PR, is a communication activity with which the company seeks to build a relationship with the public, which is mutually beneficial for both. The fact that it is entirely different from marketing makes it imperative for every brand to give equal importance to this function. While technology has changed every field and sector in the world, it has also impacted the PR industry in a big way. Therefore, the technological developments have transformed the traditional PR industry into Digital PR. So, what is Digital PR? It is a tactic used by marketers to increase the brand’s online presence by building relationships with content bloggers and online journalists to gain ‘media hits’ and high-quality backlinks. Therefore, backing your marketing efforts with the below mentioned Digital PR tactics can not only build your brand image but, can also help you increase your customer base by generating leads and in turn, drive sales and revenue.

1. Blogger engagement

Blogger engagement also called as blogger outreach, is nothing but brands working with bloggers to create authentic content around a brand, product or service, to promote it. Reaching out to bloggers who are already interacting with and influencing your target audience can help businesses benefit from their trust and influence.

2. Media and blogger relationship

The activities related to bloggers and media does not end with reaching out to them for brand campaigns but, extends much beyond that. It is also building relationships with them and sustaining them for future endeavours. Therefore, PR professionals must nurture their relations with the content bloggers and media journalists regularly to maintain their relationships.

3. Influencer marketing

Influencers are individuals with a vast social media following, who have the power to influence the people with their thought processes and ideologies. They are the best use for marketing your brand or your offering through social media platforms and reaching out to your target audience. Therefore, PR professionals should leverage this marketing tactic for their product or brand promotion campaigns.

4. Youtuber association

YouTube is the biggest video platform in the digital world right now and to leave this platform when talking about promoting your brand is just the thing that PR persons should refrain from doing. YouTube is filled with YouTubers who are influencing the people worldwide with their videos and innovative ideas. Therefore, leveraging these YouTubers and partnering with them to promote your brand or products or to reach out to your target audience in the most exciting manner is a must-do for every PR professional.

5. Measurable and immediate

As compared to the traditional PR methods, the digital PR activities generate immediate results because the content can be published and distributed as soon as it is created, which takes some time to process, if done the traditional way. Moreover, the results generated from the digital PR efforts are measurable and can be quantified in terms of numbers or reach and the revenue generated. With the advent of smart devices like smartphones, tablets, laptops, and others, that have enabled ease of access anytime and anywhere to the consumers worldwide, every brand is going digital. Therefore, it is imperative for brands to shift from the traditional PR tactics to digital PR. The biggest advantage it offers is that it makes the content immediately, easily and widely shareable as compared to the conventional methods. Businesses should thus, divert their efforts to practicing digital PR to enhance their brand image and get the most out of it to build goodwill amongst their target audience.

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Why Indian SMEs and Startups should Start Inbound Marketing?

By Rajesh Jhamb
March 6, 2018

Inbound marketing, as the marketers of tomorrow should already know, is directing your marketing efforts to attract your target audience by providing them with informative content to add value at every stage of their buying journey. It is the opposite of traditional marketing or outbound marketing which involves marketing to the masses irrespective of the fact that they are interested in your offering. It includes activities such as cold calling, trade shows, seminars, etc., and is costlier than inbound marketing along with comparatively lower returns on investment. Hence, inbound marketing. It is focused on attracting customers through relevant and helpful content and aims to compel potential customers to find you through channels like a search engine, blogs, and social media. It is a type of marketing that follows a targeted approach to reaching out to your ideal prospects only, generating qualified leads and converting them into customers. Since it is a new concept and not many marketers are aware of this marketing technique, outsourcing your inbound marketing services to an inbound marketing agency in India is the best way to implement this technique. Foresighted marketers know that taking the inbound path is the key to success for all their marketing efforts. Practising inbound as a marketing strategy offers benefits much more than a marketer would know. The most prominent being its cost-effectiveness and the ability to generate higher returns with lower costs involved. With inbound marketing, your efforts are directed only to your target audience resulting in a quality lead generation and a higher percentage of lead conversion into customers. Startups and Small and Medium Enterprises (SMEs) are not backed by substantial financial resources, and therefore, it is crucial for them to save on to the resources as much as possible and focus on higher ROI and minimal costs. Inbound marketing solves this purpose in the most efficient way as it helps manage funds by reducing the allocation towards the marketing function and saving it for other activities while also generating more leads and converting them into customers. The inbound methodology follows a very strategic approach towards converting unknown site visitors into customers and later, brand promoters. It starts with the stage where inbound marketers focus on attracting visitors to the website by creating appealing website pages and informative blogs. Once the reader is convinced with your content and is tempted to deal with you, the next stage is to convert these visitors into potential customers, for which every web page or blog should be accompanied by an intriguing Call-To-Action (CTA). By clicking on a CTA, visitors show their will to become your customers. Additionally, every CTA should result in a landing page which should be compelling enough to persuade the visitor to sign up for your services by filling in the application form displayed on the landing page. Once the prospect fills in the application form, they are now your potential customers, and the next step is to nurture them throughout their buying journey to convert them into customers. However, the inbound process does not end with a visitor becoming a customer and extends much beyond that. This stage of the inbound strategy is called as delight, wherein existing customers are nurtured with valuable content pieces like newsletters, informative emails, etc., to grow them to become brand promoters and patronages. Startups and Small and Medium Enterprises (SMEs) are organisations that are indeed not very established and are not backed by ample amount of funds and resources. Therefore, they need to be smart enough with their marketing efforts and should aim towards minimising costs and yielding higher returns for which they should deploy inbound marketing services. HubSpot is one such marketing software that helps marketers strategically practice inbound marketing. The basic software is available free of cost, and you can upgrade your package to suit your marketing plans and requirements. Conversely, you can hire an inbound marketing agency to help you achieve your inbound goals. To put it simply, inbound marketing is a must-do marketing technique for every startup and SME with benefits that can help you achieve your profit goals by increasing sales and driving revenue. Achieve business goals through pragmatic inbound marketing plans customized to your requirements.

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Why Content Marketing is a must-do for Financial Marketers

By Shashank kaushik
March 5, 2018

A fact that will be persistent is that Content is the king! From words to images to videos, everything we speak, read, write or hear, is content. Therefore, creating, publishing and distributing content for the digital target audience is the marketing strategy that financial marketers should incorporate into their marketing plans. Content marketing is not about promoting your brand. It involves creating awareness amongst your target audience and stimulating their interest towards your products and services. The purpose of content marketing is the sole reason why financial marketers should practice it and use it immensely to market to their target audience. The fact that financial products and services, though widely used by the consumers, still need explanation every time a consumer wants to avail them. This is where content marketing plays a crucial role in building awareness amongst the target audience by creating content that is informative and provides value to the buyer during their buying journey. Financial marketers must practice content marketing to reach out to their target audience by solving their queries through content pieces like blogs, ebooks, videos, etc., and increasing its readability through social media posts. Content marketing is a marketing strategy that focuses not only on content creation but also on amplifying its reach to the target audience. Given below are reasons why it is an essential marketing technique for every financial marketer.

1. Customer-Centric Marketing

The past times have seen marketers create content around their products and services. However, with this trend continuing, financial marketers will no longer be able to gauge the attention of the consumers. In today’s time, where the customer is the centre of all business activities like product development and design, financial marketers must realise that their marketing activities should also be customer-centric. The aim is to create marketing that can educate the customers and add value to every stage of their buying journey. Content marketing is the key to creating and publishing content that can deliver value to customers.

2. Building Trust

This comes as a result of the previous benefit of content marketing. Needless to say, when financial marketers create informative content to add value to the customer’s buying journey, they enjoy their customers’ patronage. Moreover, when customers feel that they are cared for, and their needs are attended, they build trust in their financial institution and can also look forward to future purchases from the same. Happy and satisfied customers, when appropriately nurtured with valuable content, may move on to become brand promoters and as they say, nothing is better than customers telling your success story!

3. Educating and Creating Awareness

It is imperative for financial marketers to include content that educates the consumers and builds awareness amongst them. Content should be created to generate awareness amongst the masses about the products and services offered by banks, financial institutions and insurance companies. The foresighted market players know that consumers who are well aware will prefer a brand that emphasises on educating its customers.

4. The Rise of Multimedia Content

Content is no more just a string of words attached to provide information. The scope of content has risen to much more than that. Images and videos are the new content. As financial marketers, you must already be aware of the fact. However, it is essential that you put this to execution and create more content in the form of videos, images, infographics and other such content pieces that are visually more appealing. It is vital for financial marketers to create content of all kinds to cater to the needs and preferences of their prospects and existing customers. Creating videos to spread awareness is something great to start with!

5. Stand Out from Competition

Content marketing is the strategy for the marketers of tomorrow. If you wish to stand out and gain an edge over the competition, practising effective content marketing and utilising it to its full potential is the key to success to win the hearts of your potential and present customers. This will naturally come as a combined result of all the benefits mentioned above. Financial marketers must be using content marketing already, but still, there is a need for them to utilise it to its full potential, owing to its cost-effective yet high yielding benefit. Many marketers do not know that content marketing is a marketing technique that’ll generate a higher ROI and reduce the costs involved. Give a strategic direction and formulation to your content marketing plan, and you will see the results in no time.

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